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Supervisor - Administration - Hybrid Work Environment

Optimum Re Insurance Company / Dallas / Permanent / Temps plein


Responsible for supervising employees, transaction workflow and processes of the Production team. Ensure timely and accurate service deliverables are obtained by the Production team.

Supervise direct reports:

  • Define goals and objectives for direct reports with management assistance.
  • Supervise direct reports to meet agreed upon goals and objectives by providing consistent feedback on the productivity and quality of their work.
  • Take prompt and appropriate steps to remedy productivity and/or quality related performance issues with existing and newly recruited direct reports.
  • Prepare and deliver Performance Management Process according to schedule for direct reports with management assistance.
  • Oversee attendance and work schedule policies of direct reports.

Oversee tasks related to the supervision of the team:

  • Establish work priorities of direct reports, distribute work and follow through on tasks.
  • Ensure that the training needs of direct reports are met and that the training content is kept up-to-date.
  • Work with internal and external clients to resolve escalated service issues.
  • Act as a point person for communication with clients and provide guidance for direct reports.

Manage Assigned Client Accounts:

  • Manage the completion of necessary transactions for assigned client accounts in a timely and accurate manner.
  • Ensure that client accounts are kept current based on established department standards.
  • Acquire advanced processing knowledge and understanding of complex tasks for client accounts.

Assisting in Administration team and departmental duties as needed such as:

  • Recommend changes that would add value to the client or improve efficiency in servicing them and help to build rapport.
  • Ensure adherence to the established risk management guidelines.
  • Partner with the Production team to process day to day requirements.


  • Bachelor’s degree
  • Preferred experience in life insurance administration
  • 5 years experience supervising staff


  • Intermediate level skills using Microsoft Outlook, Excel and Word
  • LOMA certification ALMI and ARA
  • Attention to detail
  • Dealing with ambiguity
  • Strong time management skills

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La filiale

Optimum Re Insurance Company est une filiale du Groupe Optimum, un groupe financier canadien privé d’envergure internationale.

La société dont le siège social est situé à Dallas (Texas) fête en 2017 ses 30 ans d'activité dans le domaine de l'assurance de personnes.

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